Question 1

How quickly can I get an appointment?

Accepted Answer

Most Huntington-area calls are scheduled within 24 to 48 hours, and same-day visits happen whenever a route opens up. Charleston, Teays Valley, and the Ohio and Kentucky towns are grouped by direction so you get a firm day rather than a vague window.

Question 2

Who answers when I call?

Accepted Answer

Lauren, who runs the schedule and knows where Joey's truck is headed each day. She'll take the brand, model, and symptoms, book you into the earliest opening that fits your address, and let you know when an ordered part lands.

Question 3

Do I need to be home for the repair?

Accepted Answer

For the diagnosis and the go-ahead, yes — we won't start a repair without your approval. Property managers and landlords can authorize by phone and have a tenant let us in; we report back to whoever booked the job.

Question 4

What should I do before the technician arrives?

Accepted Answer

Clear a path to the appliance and, if you can, empty the freezer drawer or pull the laundry out of the washer. Find the model tag — usually inside the door or on the back — and have the symptom description ready. That's all we need.

Question 5

How long does a typical repair take?

Accepted Answer

When the part is on the truck, most repairs are done in under an hour. If a part has to be ordered, it usually ships in three to five days and we schedule the return visit the day it arrives. Built-in luxury units and vintage machines can take longer.

Question 6

Do you use original manufacturer parts?

Accepted Answer

Yes wherever they exist. On older units where the original part has been discontinued, we'll tell you what's available and whether a compatible replacement can be installed to spec. We don't rig parts or cut corners to force a fix.

Question 7

Will you tell me if the appliance isn't worth repairing?

Accepted Answer

Every time. If a new machine makes more financial sense, you'll hear it before you spend anything on parts. Several customers have reviewed us specifically because we steered them toward replacement when that was the honest answer.

Question 8

Can you fix very old appliances?

Accepted Answer

Often, yes — we've quieted a 1990s GE refrigerator and repaired a 17-year-old Sub-Zero twice. The limiting factor is parts availability, which we check before ordering. On a vintage 1970s range, for example, we'll tell you what's discontinued up front.

Question 9

Which everyday brands do you repair?

Accepted Answer

Whirlpool, Maytag, KitchenAid, GE, Frigidaire, Samsung, LG, Bosch, Amana, and Speed Queen make up most of our calls. If your brand isn't listed, ask — if we can source parts for it, we can usually repair it.

Question 10

Do you really work on Sub-Zero, Wolf, and Thermador?

Accepted Answer

Yes, along with Viking and Cove. Built-in refrigeration and professional ranges are a specialty most shops in the valley decline, which is why customers from Charleston, Lexington, and Cincinnati schedule us for that work.

Question 11

Do you repair commercial appliances?

Accepted Answer

Light-commercial units, yes — refrigeration and laundry equipment in rentals, offices, and small kitchens, plus the rental portfolios property managers run across Cabell and Putnam counties. Large commercial kitchen lines are best served by a dedicated commercial outfit.

Question 12

Can you install a new appliance I bought elsewhere?

Accepted Answer

Yes. We install refrigerators, dishwashers, ranges, washers, dryers, and over-the-range microwaves, including leveling, water lines, dryer venting, and a full test cycle before we leave. Tell Lauren the model when you book so the right fittings ride along.

Question 13

Is Saunders Appliance Repair a franchise?

Accepted Answer

No. It's a family-owned and operated business based in Huntington, WV. Joey Saunders diagnoses and repairs; Lauren schedules. Nearly two decades in, it's still the same family and the same phone number.

Question 14

How far do you travel?

Accepted Answer

Daily routes cover Huntington, Cabell, Wayne, Putnam, and Kanawha counties, plus Proctorville, Chesapeake, South Point, Ironton, and Ashland across the river. Lexington, Cincinnati, and Columbus are scheduled as grouped trips, usually for luxury-brand jobs.

Question 15

Do you work with home warranty companies?

Accepted Answer

We work for you. Many customers call after a warranty claim stalled for weeks, hire us directly, and are back up and running in days. If your warranty allows reimbursement for an independent repair, we'll document the diagnosis and the work for your claim.

Question 16

What are your hours?

Accepted Answer

Mon–Fri: 8am–5pm · Weekends by Appointment. Calls outside those hours go to voicemail and are returned the next business morning. If a weekend visit is genuinely possible that week, Lauren will tell you honestly when you ask.

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